Reservation priority! On May 10, the online reservation has been piloted, and the queuing and calling system project provided by our company has been successfully docked.
On May 9, the reporter learned from Hefei Housing Management Center that, in order to facilitate depositors to handle housing reserve business, further improve the efficiency and quality of work, and improve the service environment of the service hall, the center has piloted online reservation service since May 10, 2019, and implemented the principle of reservation priority.
The depositor of Hefei urban housing provident fund can search the WeChat official account "Hefei housing provident fund" or install the Android APP and make an appointment directly on the mobile phone. Through the online reservation function, you can reserve the withdrawal and loan business in the next six working days. From 9:00 to 11:00 and from 13:00 to 16:00 on weekdays, citizens can freely choose the appropriate appointment time according to their needs.
After successful online booking, the depositor can go to the booking outlet according to the booking time to preferentially handle the personal business of booking, including withdrawal, transfer and loan preliminary review. It is worth noting that the same reservation number can only handle all businesses of the reservation person. In addition, if three consecutive appointments are made but the business is not handled as scheduled, it will be recorded in the blacklist of the system and the reservation system cannot be used again.
It is reported that during the trial operation, the loan reservation business of the Huayuan Street business outlet was opened, and the loan of this outlet only accepted the reservation business. The loan business of other outlets shall follow the existing model. In the future, the online reservation service will be gradually promoted to facilitate the vast number of depositors to handle housing public funds business. (Reporter Tan Meiling)
Hefei Housing Provident Fund Opens WeChat and Mobile APP Business Reservation System
1、 Types of business that can be booked and queued online
Personal business. Including withdrawal, transfer and preliminary review of loans.
During the trial operation period, the loan business of Huayuan Street outlets adopts the full reservation mode.
2、 Online reservation for housing company collection Form of gold business
There are two ways to make an appointment: 1. Open WeChat, search the WeChat official account "Hefei Housing Provident Fund", and make an appointment directly on your mobile phone. 2. You can download and install the Android APP.
3、 Scope of employees who can make online reservation
4、 Appointment date and time
Time when online reservation can be applied for withdrawal (including transfer) and loan business: normal working day of each month. Through the online reservation function, you can reserve the withdrawal and loan business in the next six working days. The reservation processing time of each working day is divided into two periods, namely, 9:00 to 11:00 and 13:00 to 16:00. The user can view the reservation situation of each period of the day in the reservation interface and freely select the appropriate time.
Time of online real-time queue extraction (including transfer): normal working day of each month. 9: 00 to 16:00.
In case of specified holidays, the appointment may be invalid. Please pay attention to the inquiry.
5、 Do you need to queue up to handle business in the lobby on time after successful reservation
After the appointment is successful, customers who make an online appointment should save the SMS you have received; WeChat reservation customers can view their reservation information at any time on the public account. When you arrive at the service hall, please contact the staff near the number machine to verify your reservation information, and then you can get the number directly for priority.
Customers who successfully queue online in real time can go through the queuing process directly by SMS after arriving at the designated service hall
6、 Provisions on the number of appointments
Online reservation adopts the real name system, each applicant can only make an appointment once a day, and the reservation business shall not be made online again before it is handled. Each applicant can make an appointment for business in the office hall three times a year.
Online real-time queuing system, each applicant can only apply once a day.
7、 What should I do if the appointment time is up and the business is not handled?
After the appointment is successful, please bring your second-generation card and other information required for business to the booking hall to handle business during the reservation period. If the reservation time has passed and the business has not been handled, the reservation information will automatically become invalid. Since there are three appointment opportunities every year, if you cannot make the appointment as scheduled due to the change of travel schedule, please be sure to cancel the appointment in the original appointment channel. If you make three consecutive appointments but fail to handle business as scheduled, you will be blacklisted in the system and cannot use the reservation system again.
