Queuing system (or queuing machine) is a high-tech product that comprehensively uses computers, networks, multimedia and communication control to replace the traditional way of standing in line by customers at various service windows and replace customers with computer systems. It is applicable to various window service industries. In foreign countries, it has been widely used in finance, hospitals, telecommunications and foreign service windows of governments at all levels.
It is usually composed of host, number machine, window display screen, pager, voice control system, etc.
At present, the queuing system can well solve the problems of queuing, waiting, crowding and confusion encountered by customers in handling business, and truly create a comfortable, fair and friendly waiting environment; It can also make various statistics on customers and employees' working conditions to provide basis for the management to make decisions.
The following is the classification of queuing systems:
Host: realize the global control function, including business queuing of each window, display data transmission, pager key information reception, voice control playback.
Number acquisition machine: usually including the display of each business classification interface, touch screen control, number transmission and printing. Our company's products combine the host and the number machine, and the host is installed in the number machine.
Caller: It includes 21 buttons and LED display screen. The buttons include call, pause, alarm, re call, wait and other operations.
Window display screen: usually displayed in large screen or small screen of each window, displaying the number being processed by the current window and the corresponding business window number.
Voice control system: it is directly controlled by the computer or transmitted by the wireless module to the inter language controller and played.
In a word, the queuing system can not only create a relaxed queuing environment and provide good service to customers, but also improve the image of the service department and work efficiency.
